Payment Terms & Conditions

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By making a payment through this website, you agree to the following terms and conditions:

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1. Payment References
   You must enter the payment reference exactly as shown on your rent invoice or other tenancy document. Incorrect or incomplete references may delay the allocation of your payment.

2. Allocation of Payments
   Payments will be allocated to your tenancy account using the information provided. If we are unable to identify the payment, additional checks may be required before it can be applied to your account.

3. Payment Accuracy
   It is your responsibility to ensure that the payment amount, reference, and payment details are correct before submitting your payment.

4. Processing Times
   Whilst most payments are received promptly, clearance times may vary depending on your payment method and banking provider. Payments should be made in sufficient time to meet any due dates.

5. Outstanding Balances
   Making a partial payment does not automatically satisfy any outstanding balance unless otherwise agreed in writing. Any remaining balance will continue to be due.

6. Refunds
   Payments made in error should be reported to us as soon as possible. Any refund request will be considered on a case-by-case basis and may be subject to verification.

7. Payment Security
   All online payments are processed through a secure third-party payment provider. We do not store your full payment card details on our systems.

8. Queries
   If you believe an invoice or payment request is incorrect, please contact us before making payment so the matter can be reviewed.

9. Acceptance
   By completing a payment, you confirm that the information you have provided is accurate and that you are authorised to make the payment.

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These terms are in addition to the terms of your tenancy agreement and do not affect any legal rights or obligations arising from that agreement.