Website Terms of Use

Effective Date: 8 July 2026
Review Date: July 2027

1. Introduction

Welcome to the Rock & Root Properties website ("the Website").

These Terms of Use govern your access to and use of this Website. By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

These Terms are governed by the laws of England and Wales.

2. About Us

The Website is owned and operated by Rock & Root Properties ("we", "our", or "us").

For enquiries, please contact us using the contact details provided on our Contact page.

3. Website Purpose

The Website provides information about our property management and lettings services, available properties, landlord services, tenant information, the Tenant Hub and other related resources.

The information provided is for general guidance only and should not be relied upon as professional or legal advice.

4. Accuracy of Information

We make every reasonable effort to ensure the information published on this Website is accurate and up to date.

However:

Property availability may change without notice.
Rental prices may change.
Photographs, floorplans and descriptions are provided for guidance only.
Measurements are approximate.
We cannot guarantee that all information is completely accurate or free from errors.

Users should verify any information before relying upon it.

5. Property Listings

Property listings do not constitute an offer or contract.

Availability is subject to change and properties may be withdrawn or let without prior notice.

Viewing appointments and tenancy applications remain subject to our normal referencing and approval procedures.

6. Acceptable Use

You agree to use the Website lawfully and responsibly.

You must not:

Attempt to gain unauthorised access to the Website or its systems.
Introduce viruses, malware or malicious software.
Attempt to interfere with the operation or security of the Website.
Copy, scrape or harvest information from the Website using automated means without our written permission.
Use the Website in any way that may damage its availability or functionality.
Upload unlawful, offensive or misleading content through any forms or online services.

We reserve the right to block or restrict access where these Terms are breached.

7. Tenant Hub

The Tenant Hub is provided for the convenience of existing tenants.

Registration does not automatically grant access. All account registrations are manually reviewed and approved by Rock & Root Properties before access is activated. This helps protect our systems and users from fraudulent registrations, spam and automated bots.

When using the Tenant Hub you agree to:

Keep your login details confidential.
Notify us immediately if you believe your account has been compromised.
Provide accurate information.
Use the Hub only for legitimate tenancy-related purposes.
Avoid uploading unlawful, offensive or malicious content.

We reserve the right to suspend or remove accounts where misuse is identified.

Whilst we aim to keep the Tenant Hub available at all times, access may occasionally be interrupted due to maintenance, updates or circumstances beyond our control.

8. Maintenance Reporting

Maintenance reporting facilities are provided to assist tenants.

Submitting a maintenance request does not guarantee immediate attendance.

Emergency repairs should be reported using the emergency contact procedures published by Rock & Root Properties.

We reserve the right to prioritise repairs according to urgency, legal obligations and contractor availability.

9. Intellectual Property

Unless otherwise stated, all content on this Website is owned by or licensed to Rock & Root Properties.

This includes:

Logos
Branding
Text
Graphics
Images
Documents
Website design
Downloads

You may view and print material for your own personal use.

You must not reproduce, distribute, modify or commercially exploit any content without our prior written permission.

10. Third-Party Links

The Website may include links to third-party websites for your convenience.

We are not responsible for the content, security or privacy practices of external websites and inclusion of a link does not imply endorsement.

11. Privacy

Your use of the Website is also governed by our Privacy Notice and Cookie Policy, which explain how we collect and process personal information.

12. Website Availability

We aim to keep the Website available 24 hours a day.

However, we do not guarantee uninterrupted access.

We may temporarily suspend the Website for:

Maintenance
Security updates
Software upgrades
Technical issues
Circumstances beyond our reasonable control

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, Rock & Root Properties shall not be liable for:

Loss of profits
Loss of business
Loss of data
Indirect or consequential losses
Website interruptions
Errors or omissions in Website content
Reliance placed upon Website information

Users access and use the Website at their own risk.

14. Security

We take reasonable measures to protect the Website.

However, internet communications cannot be guaranteed to be completely secure.

Users are responsible for ensuring their own devices are protected with appropriate security software.

15. Changes to These Terms

We may amend these Terms of Use at any time.

Any updates will be published on this page and will take effect immediately upon publication.

Continued use of the Website constitutes acceptance of the revised Terms.

16. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms or use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Us

If you have any questions regarding these Terms of Use, please contact:

Rock & Root Properties

Email: info@rockandrootproperties.com

Telephone: 07368355648

Registered Office: 10B Sawley Park, Nottingham Road, Derby, DE21 6AS